FAQ

Booking a reservation is easy! Here are the steps:

1. Browse our listings for your perfect vacation rental.
2. Contact the Host through our message platform and request a reservation.
3. The Host can either accept or deny your request.
4. If both you and the Host agree on the terms of the reservation including price, the Host will send you a confirmation with payment instructions.

***We do not represent the Host, Owner or Representative of the vacation rental. We are a platform for Hosts and Guests to freely exchange information and agreements. We cannot advise Hosts or Guests on bookings or contracts. Please retain a North Carolina attorney for all legal questions.

Unfortunately, if you are not happy with the house and it is not as you expected, Holden Beach Vacation Rental By Owner cannot put you into a different house. If you are not sure about the home prior to your booking, we can take a video of the home to reassure you the house meets your needs. Please see answer on question 5

This is a very valid concern. The best thing to do is remain calm and understand the weather does not always cooperate. You’ll also need to cancel other reservations, rental cars, and excursions if those were made too. Our suggestion is to purchase Travel insurance to protect yourself in the event of a trip interruption. Your own insurance company can probably give you the best price on Travel Insurance. At least you can be rest assured your investment won’t be lost. Please see the answer on question 5.

Here is. link to the Holden Beach Town Regulations. Clicking onto this link will give you the most recent information about having weddings on the beach. https://hbtownhall.com/weddings

The Attorney General of North Carolina has this to say to renters:

Planning on renting a place in the North Carolina mountains or at one of our beaches? North Carolina’s Vacation Rental Act protects consumers who rent a vacation property for fewer than 90 days. Under the law, the landlord or real estate broker must give you a written rental agreement that spells out:
a. Your rights and obligations as a tenant, including what you’ll pay
b. The rights and obligations of the landlord and/or real estate brokers
c. The amount of security deposit required and how the deposit will be held
d. Any additional fees required to rent the property

Once you sign a vacation rental agreement, you and the landlord agree to abide by its terms. Landlords are required by law to keep the property safe and habitable.

So what happens if your vacation gets cancelled or cut short by a natural disaster such as a hurricane or forest fire? Your landlord or broker may offer you insurance on your vacation rental, which would cover the cost of any nights you miss due to a mandatory evacuation.
If you’re ordered to evacuate and you were not given a chance to purchase insurance, the landlord is required to refund your money for each night you can’t stay at the rental property.
If you were offered rental insurance before starting your vacation that covered the risk of a mandatory evacuation and cost no more than 8% of the rental price and didn’t take it, then the owner isn’t required to refund your money in the case of a mandatory evacuation.
After the mandatory evacuation order is lifted, the landlord and broker must refund your money if the landlord or real estate broker cannot provide the property in a fit and habitable condition or provide you with a reasonably comparable property in fit and habitable condition.
If you’re thinking about renting a vacation home out of state, it’s a good idea to contact the Attorney General’s Office or consumer protection agency in that state to learn about your rights there as a consumer.

We Can Help
File a complaint with us or call toll free within North Carolina at 1-877-5-NO-SCAM. If you rented the property through a real estate or property management company and have a complaint or question, contact the North Carolina Real Estate Commission at (919) 875-3700.